State Farm® Insurance Agent Brody Jackson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kevin Rainey
February 20, 2025
5
out of
5
rating by Kevin Rainey
"1 day service on a small claim. Always get polite and great service!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Curtis Haywood
January 23, 2025
5
out of
5
rating by Curtis Haywood
"Great folks and service.."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Chris Massey
January 7, 2025
1
out of
5
rating by Chris Massey
"Just had a very unprofessional and rude conversation with, Kayla, in Brodie Jackson's office. I called Brodie's office on Thurs 12/26 to discuss a question about my insurance coverage. He was not in the office. The lady that answered on Thurs, couldn't answer the question, put me on hold, came back online and said no one could answer the question at that time and they would have to contact the underwriters. She said they would call me back. Monday 12/30. I called Brodie's office. Again, he is not in the office. Asked when he would be in, even questioned if was ever in the office. Kayla gave a little chuckle and wanted to know if she could help me. I told her I was waiting for a response concerning the questions I had about my coverage. She asked who I spoke with. I told her it was either her or one of the other ladies in the office on Thurs. She said it was not her and needed to know who it was I spoke with in order to help me. I stated she should be able to find out who it was, as she works in the office with them. She chuckled and said she couldn't and wanted me to go through the questions I had with her again. I asked her to have Brodie call me when he returned to the office. She said she needed to know what it was in reference to. I said, "Ask the girl I spoke with on Thurs." She chuckled and said she couldn't as she didn't know who I spoke with. This conversation was extremely unprofessional, extremely rude, and projects an obviously incompetent office staff."
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve."
Judy Rosch
December 12, 2024
5
out of
5
rating by Judy Rosch
"Great service and always so willing help."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Allison Phelps
November 18, 2024
5
out of
5
rating by Allison Phelps
"The team at Brody Jackson Insurance was so helpful!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Rena Moore
October 14, 2024
5
out of
5
rating by Rena Moore
"Spent little to no having my car insurance with Brody Jackson and would refer them to anyone. Amazing office of individuals so go check them out everyone. You won't be disappointed ❤️❤️❤️❤️"
We responded:
"Rena, thank you for your kind words. We love hearing great feedback. Thank you for choosing us over all the other insurance options available. We appreciate you and thank you for taking the time to leave us a review. "
Teresa Higgins
August 27, 2024
5
out of
5
rating by Teresa Higgins
"Friendly and efficient. Sam was a pleasure to talk with and answered all my questions"
We responded:
"Teresa, thank you for your kind words. We appreciate you taking time to leave us a review. Sam and our entire team love helping and answering any questions our customers may have. Thank you for choosing us for your insurance needs. "
nanny Miller
July 1, 2024
5
out of
5
rating by nanny Miller
"Brody and the team at State Farm are the best around. When the tornado hit and destroyed houses Brody Jackson and Harmony Gilbert personally took food and water to their customers and neighbors."
We responded:
"Thank you for your kind words. The aftermath of the tornados was and is a breathtaking scene to witness. Our team takes pride in doing what we can to help our customers and neighbors recover from these devastating events. Thank you for taking time to leave a review. "
Lesa Miller
July 1, 2024
5
out of
5
rating by Lesa Miller
"The team at Brody Jackson - State Farm was extremely helpful and focused on my benefit. Their customer service is the best, Harmony did a fantastic job, very helpful and professional."
We responded:
"Lesa, thank you for your review. We are always here to help and will always do what is best for our customers. Thank you for taking time to leave us a review. "
R T
May 11, 2024
1
out of
5
rating by R T
"By far one of the worst agents i had."
We responded:
"R T, I apologize for your bad experience. I would love the opportunity to speak with you to see what and where the issue may be. I would like to know what we can do to improve the experience for you and our next customer. Please call my office so we can get your name and look into any issues you may have had. "
S
April 5, 2024
2
out of
5
rating by S
"Had Brody for six years and have watched as service dropped and prices rose. When the one of his agents said “If you need help finding another insurance company let us know maybe we can help you out. “ helpful as long as you pay and don’t have a claim."
We responded:
"S, I’m so sorry to see your displeasure in our office. We appreciate your feedback and we would love the opportunity to look into your issue further. Please call our office so we can get your name and we can discuss and dive further into the issue. We can also sit down if you prefer. Let us know what time works best for you. "
