State Farm® Insurance Agent Brody Jackson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Hannah Cobb
March 5, 2026
1
out of
5
rating by Hannah Cobb
"Terrible experience with homeowners policy. Had policy for 13 days and received phone call stating policy would be dropped within first month with no claim filed. Had a friend with a bad experience as well due to filing 1 claim after 2 years of policy and was then dropped. After knowing this, I still gave them a chance and within 13 days of coverage, 100% disappointment. Never will be using state farm again! Insurance is a fraud, want to charge you outrageous rates but dont want to cover you for a "risk"."
We responded:
"Thank you for your feedback. We’re truly sorry to hear you’ve been disappointed. We did try to reach out yesterday and left a voicemail explaining the situation and the steps to continue your coverage. We understand things can get busy, and we didn’t hear back from you, so we completely understand your frustration. We will be reaching out again today, but if you’d prefer to make an in-office appointment, we’d be happy to meet with you personally to help resolve any issues outlined by underwriting and work toward keeping your policy in force before it is set to cancel. Please know we’re here to support you and hope to find a solution together."
Angel K
February 24, 2026
5
out of
5
rating by Angel K
"Everyone is so polite and answers all of our questions or concerns promptly and they follow up! We are so grateful for them!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with our office at Brody Jackson State Farm. Should you have any further questions or require assistance, please do not hesitate to contact us. Thank you!"
Jon H
February 23, 2026
1
out of
5
rating by Jon H
"I have been a State Farm customer for over 50 years, and unfortunately my recent experiences have been very disappointing. Over the past year I had to spend an excessive amount of time fighting through my roof shingle replacement claim. Now, with what should have been a simple windshield claim on my 2024 vehicle, I am again having to make multiple calls and advocate for proper OEM parts and required safety system calibration. I have already spent over an hour trying to get something resolved that should have been straightforward. And right now I've been on hold for over 20 minutes with the number they referred me to contact, again very disappointing. It is frustrating that the local office cannot assist with claim decisions and that I am redirected to other departments to push for what I believe is reasonable and safety-related coverage. After decades of loyalty, I expected a smoother and more customer-focused experience. That said, I do want to recognize Harmony at the Athens office. She was quick, professional, and responsive in her communication. My dissatisfaction is not with her service — she handled her part well. However, the overall claims experience has caused me to seriously reconsider whether I should continue with State Farm. I am currently evaluating other options."
We responded:
"Thank you for taking the time to share your feedback and for your loyalty to State Farm over the years. We sincerely regret to hear about the challenges you’ve experienced with your recent claims. We understand how important it is for the claims process to be smooth, efficient, and supportive—especially when it involves safety-related repairs. Please know that while our local office strives to provide the best service possible, we have limited control over claim procedures. That said, we are actively looking into your concerns to better understand the issues you’ve encountered and to see how we might assist in facilitating a resolution. We appreciate your kind words about Harmony in our local office; she is indeed a valued member of our team who is committed to helping our customers. Your feedback is very important to us, and we hope to restore your confidence in State Farm and our office here at Brody Jackson State Farm. We will be in touch soon with updates. Thank you again for your patience and for being a valued customer."
Mary Allman
January 30, 2026
5
out of
5
rating by Mary Allman
"We have had State Farm car insurance for years out of state. We transferred to AL in May with Brody's office. Keeping the same coverage, our premiums were cut on half )dueainky to high coats in previous state). We just went back in and worked with Jake to transfer our renter's insurance from another company. Keeping same or better coverage we dropped from over 600 (including hurricane and flood) to about 150. Wind is still included as is flood along with other coverage we didn't have. Jake also helped us adjust the car coverage to better meet our desires with lower deductibles. Knowledgeable and friendly."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with our team here at Brody Jackson State Farm here in Athens . "
Charlee TULLY
November 14, 2025
5
out of
5
rating by Charlee TULLY
"Jake took care of me he was knowledgeable and quick."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Arryn Atkinson
August 6, 2025
5
out of
5
rating by Arryn Atkinson
"Fast and easy. Saved another so much so my dad switched. Very professional and easy to get along with."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Kenneth Araya
June 11, 2025
5
out of
5
rating by Kenneth Araya
"So far the service has been great. I had the highest coverage with Progressive, but it was expensive. Mark from Brody Jackson-State Farm Insurance contacted me and offered a slightly better coverage for about $100 less every month. Outstanding service, 0 complaints."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Kay Cantrell
April 2, 2025
5
out of
5
rating by Kay Cantrell
"Sam went out of her way to not only give me the coverage I needed, but also save me a lot of money on another car would recommend the brody jackson agency to anyone else, not to mention state farm is top notch insurance Oran l Cantrell Jr"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Kevin Rainey
February 20, 2025
5
out of
5
rating by Kevin Rainey
"1 day service on a small claim. Always get polite and great service!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Me
January 27, 2025
5
out of
5
rating by Me
"I haven't been with Brody Jackson long but every time I had a question Nikki answered . If she didn't know it she found out and that I appreciate. Rick...."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Curtis Haywood
January 23, 2025
5
out of
5
rating by Curtis Haywood
"Great folks and service.."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Mark Stinnett
January 21, 2025
5
out of
5
rating by Mark Stinnett
"Very thorough"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Chris Massey
January 7, 2025
1
out of
5
rating by Chris Massey
"Just had a very unprofessional and rude conversation with, Kayla, in Brodie Jackson's office. I called Brodie's office on Thurs 12/26 to discuss a question about my insurance coverage. He was not in the office. The lady that answered on Thurs, couldn't answer the question, put me on hold, came back online and said no one could answer the question at that time and they would have to contact the underwriters. She said they would call me back. Monday 12/30. I called Brodie's office. Again, he is not in the office. Asked when he would be in, even questioned if was ever in the office. Kayla gave a little chuckle and wanted to know if she could help me. I told her I was waiting for a response concerning the questions I had about my coverage. She asked who I spoke with. I told her it was either her or one of the other ladies in the office on Thurs. She said it was not her and needed to know who it was I spoke with in order to help me. I stated she should be able to find out who it was, as she works in the office with them. She chuckled and said she couldn't and wanted me to go through the questions I had with her again. I asked her to have Brodie call me when he returned to the office. She said she needed to know what it was in reference to. I said, "Ask the girl I spoke with on Thurs." She chuckled and said she couldn't as she didn't know who I spoke with. This conversation was extremely unprofessional, extremely rude, and projects an obviously incompetent office staff."
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve."
J Slack
January 6, 2025
5
out of
5
rating by J Slack
"Was very nice and help me save alot of money and have better insurance was with ussa for over 8years and everytime something happen they would not help and was paying bout what I am now with yall and did not have half of what yall covered.. hope to be with yall for years to come"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Lisa Poss (Lisalou1230)
December 16, 2024
5
out of
5
rating by Lisa Poss (Lisalou1230)
"Great customer service"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Judy Rosch
December 12, 2024
5
out of
5
rating by Judy Rosch
"Great service and always so willing help."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Dwight Shelt
November 25, 2024
5
out of
5
rating by Dwight Shelt
"Sam helped me save quite a bit on my monthly insurance when i switched from previous company. She also bundled in renters insurance which saved even more. Highly recommended for your insurance needs."
We responded:
"Dwight, thank you for your 5-star review! My State Farm team and I are honored you chose us for your insurance needs. "
Allison Phelps
November 18, 2024
5
out of
5
rating by Allison Phelps
"The team at Brody Jackson Insurance was so helpful!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Rena Moore
October 14, 2024
5
out of
5
rating by Rena Moore
"Spent little to no having my car insurance with Brody Jackson and would refer them to anyone. Amazing office of individuals so go check them out everyone. You won't be disappointed ❤️❤️❤️❤️"
We responded:
"Rena, thank you for your kind words. We love hearing great feedback. Thank you for choosing us over all the other insurance options available. We appreciate you and thank you for taking the time to leave us a review. "
K K
September 25, 2024
5
out of
5
rating by K K
"Switching to Brody Jackson State Farm from All State saved me so much money. They were easy to work with and answered all my many questions. Highly recommend."
We responded:
"K K, thank you for taking time to leave us a review. We will always be a phone call, text, or email away for any questions or concerns you may have. Our team appreciates you choosing us for your insurance needs."
Teresa Higgins
August 27, 2024
5
out of
5
rating by Teresa Higgins
"Friendly and efficient. Sam was a pleasure to talk with and answered all my questions"
We responded:
"Teresa, thank you for your kind words. We appreciate you taking time to leave us a review. Sam and our entire team love helping and answering any questions our customers may have. Thank you for choosing us for your insurance needs. "
Johnny Hughes
July 15, 2024
5
out of
5
rating by Johnny Hughes
"Very professional and Friendly"
We responded:
"Mr. Hughes, thank you for taking the time to provide us with a review. Our team loves seeing our clients share their experience. Thank you!"
nanny Miller
July 1, 2024
5
out of
5
rating by nanny Miller
"Brody and the team at State Farm are the best around. When the tornado hit and destroyed houses Brody Jackson and Harmony Gilbert personally took food and water to their customers and neighbors."
We responded:
"Thank you for your kind words. The aftermath of the tornados was and is a breathtaking scene to witness. Our team takes pride in doing what we can to help our customers and neighbors recover from these devastating events. Thank you for taking time to leave a review. "
Tina Smith
July 1, 2024
5
out of
5
rating by Tina Smith
"I highly recommend the Brody Jackson State Farm Agency! They are just a phone call away for any question or help I need. I had questions about my renewal and couldn’t have asked for anyone to of been more helpful than Harmony was when answering all my questions! Such a great team to work with!!"
We responded:
"Tina, thank you for your kind words. Our team loves to answer any questions our neighbors have. We are always a phone call away and even if the office is closed our customer care center or our State Farm Mobile App allows our customers to reach us 24/7. Thank you for taking the time to leave a review. "
Lesa Miller
July 1, 2024
5
out of
5
rating by Lesa Miller
"The team at Brody Jackson - State Farm was extremely helpful and focused on my benefit. Their customer service is the best, Harmony did a fantastic job, very helpful and professional."
We responded:
"Lesa, thank you for your review. We are always here to help and will always do what is best for our customers. Thank you for taking time to leave us a review. "